Refund & Cancellation Policy

Adscano is a software service operated by Nexivara (GSTIN 08AWPPB6630G2ZH). This page explains how paid plans work, what happens when one ends, when a refund applies, and how long the money takes to reach you. It is written plainly on purpose, so you can act on it without a lawyer.

1. What you are paying for

• Each payment buys a prepaid period of 30, 90 or 365 days of a paid plan, paid in advance through Razorpay: in rupees if your billing country is India, in US dollars anywhere else.
• Current pricing: Free ₹0. Growth ₹2,999 or $36 for 30 days, ₹7,999 or $96 for 90 days or ₹29,990 or $360 for 365 days. Agency ₹14,999 or $179 for 30 days, ₹39,999 or $479 for 90 days or ₹1,49,990 or $1,790 for 365 days.
• Rupee prices are inclusive of 18% GST. GST is taken out of the amount charged, not added on top at checkout. The service is billed under SAC code 997331 (software provided as a service). Every rupee payment gets a GST tax invoice from Nexivara, which you can download under Billing. Buyers in Rajasthan see CGST and SGST on it; buyers in every other Indian state see IGST. The price is the same either way.
• US dollar prices have no GST added for buyers outside India, and each payment gets an invoice under Billing.
• The Free plan is genuinely free. There is nothing to cancel and nothing to refund on it.

2. Nothing renews automatically

• We never see or store your card details, and we never set up a mandate or recurring payment. Each payment is a single charge, so you are never charged again unless you pay again.
• To "cancel", simply don't pay again. There is nothing to send us. If you would like written confirmation, email hello@adscano.com and we will confirm within 1 working day.
• Paying again early for the same plan adds the new days to the end of your current period, so no paid days are lost.
• Moving to a different plan starts it on the day you pay, and the unused value of the old plan is carried over as extra days on the new one: the whole days you had left, times the old plan's daily price, divided by the new plan's daily price, rounded down. Your invoice shows the extra days. Unused days are never paid out as money.
• We email the workspace owner and admins 7 days and 1 day before a paid period ends, on the day it ends, and 7 days after.

3. When a paid period ends

• The workspace moves to the Free plan's limits: 1 live campaign with up to 2 placements. Nothing is deleted and nothing is taken offline.
• Campaigns that are live stay live. Their QR codes, image triggers and short links keep working and keep capturing leads. Rewards and lead webhooks you already set up keep working too. Printed material in the market is never stranded because a plan ran out.
• Live campaigns beyond Free's 1 become read-only until you renew: they keep running and capturing leads, but you can't edit them. The one with the most scans stays editable. You can still delete a campaign, and paying again makes every campaign editable straight away.
• What you can add also follows Free: you can't publish another campaign until you are back under 1 live campaign or pay again, a campaign can't get a third placement, and setting up a new paid feature (image triggers, rewards, webhooks, PDF reports, rate cards, client invoices) needs a paid plan. White-label branding is an Agency feature, so "Powered by Adscano" shows again on landing pages and reports.
• Your leads, scans, reports and invoices stay in your account, and lead export works on every plan.

4. What a refund changes

• A full refund of a payment takes back the days it paid for (30, 90 or 365). If you have no other paid days left, the workspace moves to Free at once and, because the money has been returned, paid extras stop: campaigns beyond the Free plan's 1 live campaign are paused (we keep the one with the most scans live), and rewards, lead webhooks and image triggers stop working until you upgrade again.
• If you had already paid for further days, a full refund of one payment only shortens your paid period by the days that payment bought. Nothing else changes.
• If you switched plans after the refunded payment, the extra days carried over from it are taken back.
• A partial refund (for example to correct a charge) does not change your plan.
• Extra client brands bought on Growth end with your Growth period. A full refund of the payment that bought them removes them.
• Referral days: if the first payment of a business you referred is fully refunded, the 30 days we added to your plan for that referral are taken back.
• Paused campaigns are not deleted. You can publish them again within your plan's limits at any time.
• If you want your account closed instead, email us. Account-level data is then deleted within 30 days, as described in our Privacy Policy, so export your leads first.

5. When we refund

You can request a refund within 7 days of the charge. We approve refunds in these cases:

• Duplicate or double charge. Two charges for the same period, or a second payment for an order that was already paid. We refund the extra one in full, every time. Refunding a duplicate does not affect the plan the first payment bought.
• Paid by mistake. You paid for the wrong plan or did not mean to pay, told us within 7 days, and have not meaningfully used the paid features since.
• The service did not work. A confirmed fault on our side that stopped you from using the plan you paid for, and that we could not fix in reasonable time. We refund the affected period.

6. When we do not refund

• Unused days in a period you have already used, for example stopping on day 20 of 30, or in month 4 of a 12-month term.
• Periods already consumed, where campaigns were live, scans were tracked and leads were collected.
• Offline campaign results being lower than you hoped. Adscano measures your advertising, it cannot guarantee its performance.
• Image-trigger match rates. As stated in the Terms, image matching is a beta and best effort, and we recommend a QR code as a fallback.
• Accounts suspended for breach of the Terms, for example abuse or spam.

7. How to request a refund

Email hello@adscano.com from the email address on the account with the subject line "Refund request", and include:

• Your workspace name and registered email.
• The Razorpay payment ID or the date and amount of the charge.
• Which of the cases in section 5 applies, in one or two lines.

We reply within 1 working day and give you a decision within 3 working days. If we need more information we will ask for it in that first reply.

8. How long a refund takes

• Once approved, we initiate the refund with Razorpay within 2 working days.
• The money is returned to the original payment method only, the same card, UPI ID, net banking account or wallet that was charged. We cannot redirect a refund to a different account.
• Razorpay and your bank then typically take 5 to 7 working days to credit it. The exact timing depends on your bank, not on us.
• We send you the Razorpay refund reference when we initiate it. If the credit has not appeared after 7 working days, reply to that email with the reference and we will chase it with Razorpay for you.

9. Tax on refunds

A refund returns the full amount you were charged, in the currency you paid. Because rupee prices are inclusive of GST, that includes the GST. Where a tax invoice has already been issued for the refunded period, we raise a credit note against that invoice and report it in our GST return, so your input tax credit stays clean. The credit note is emailed to you along with the refund confirmation.

10. Chargebacks

If something looks wrong on your bill, please email us first. A chargeback raised with your bank takes weeks and freezes the account while it is investigated, whereas a direct refund request usually resolves in a few days.

11. Contact

Billing and refunds: hello@adscano.com. Anything else: hello@adscano.com. We reply within one working day, Monday to Friday, 10:00 to 18:00 IST.

Nexivara, GSTIN 08AWPPB6630G2ZH. Registered address: D-102, Green Oak, Meera Marg, Banipark, Jaipur, Rajasthan 302016, India. Phone:+91 96363 69360.